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  • Writer's pictureISHCMC

Voice of the Parent Action Plan: Introduction of Customer Service Telephone Support Desk

One area that we have been working on since the last survey is providing a better customer service experience when calling the school. Since last year, we have established a customer service team whose role is to support parents when phoning in and directing them to the relevant person. As part of this, we have introduced a system where every call is tracked, and our team must support the inquiry until it is resolved or passed on successfully.

Pictured: Ms. Hana and Ms. Nhung, our Community & Customer Service Officers

From the start of our second semester, we can share with you that our customer service team received 470 phone calls so far. To date, over 90% of cases have been resolved with the rest currently still in progress. We can also share from our reports that among the closest, 96.4% were satisfied with the service.


Our Customer Service Team include Ms. Hana and Ms. Nhung. If you would like to reach out, please contact +84 (28) 3898 9100 or email community@ishcmc.com.
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